Digital Penang adopts new system for seamless integration at service centres


SERVICE centres at all 40 state constituencies in Penang will soon transition to an integrated digital system that will transform the operations at the premises for the benefit of the constituents.


Called the ‘MyKADUN’ or Digital Integrated Service Centre (DISC), this new initiative was a collective brainchild of the state government and Digital Penang.


It is learnt that this new system will help automate the service centre’s workflow, including registration and tracking complaints to the local government agencies and departments, such as the Penang Island City Council (MBPP), Seberang Perai City Council (MBSP) and Public Works Department (JKR), as well as support for physical and financial assistance applications.


State Transport and Infrastructure Committee chairman Zairil Khir Johari said that 85 per cent of service centres still use paper-and-pen for record-keeping purposes, with at least three copies of documents needed to process a case and an additional copy required to make a report.


“MyKADUN will replace these manual processes and enable officers to work efficiently.


“This digital application enables our officers to seek references and check the status of cases with just a few clicks.


Zairil delivering his speech.


“More importantly, it is also integrated with existing state services, such as i-Sejahtera, e-Rumah, e-Pintas, e-Aduan MBPP and many others,” Zairil said in his speech before launching the digital system at the Digital Penang office at Wisma Yeap Chor Ee in George Town on May 28.


Meanwhile, Digital Penang chief executive officer Ng Kwang Ming said the system was built on a flexible, cost-effective framework that offers extensibility to meet our future user requirements.


“It is deployed on a cloud-based platform that allows scaling of resources and storage according to demand, as well as being accessible remotely on connected devices by service centre officers.


“Ultimately, this system was designed to shape a digital work culture that increases the productivity of all the service centres and better focus on issues of their local communities from the availability of data for analytics through its use,” Ng said.


Ng at the event.


He also said that setting up this system costs the state government a total of RM150,000.


The first service centre to go through the pilot project was the Tanjong Bungah service centre, and Ng claims it was successful.


Among others present during the ceremony were state Entrepreneurial Development, Trade and Industry Committee chairman Datuk Abdul Halim Hussain, Pengkalan Kota assemblyman Daniel Gooi, Pulau Tikus assemblyman Chris Lee, Bagan Dalam assemblyman Satees Muniandy, Komtar assemblyman Teh Lai Heng, MBPP mayor Datuk A. Rajendran, MBSP mayor Datuk Azhar Arshad and Chief Minister Incorporated (CMI) general manager Datin S. Bharathi.


Story by Kevin Vimal
Pix by Siti Nuratikah Rahmat