Enquiries a call away


THE Penang Contact Tracer (PGCare) users can now call the helpdesk for enquiries via two hotline numbers.


Chief Minister Chow Kon Yeow said users could call the helpdesk at 04-2951521 or 04-2951527.


“The PGCare helpdesk has been set up to answer questions pertaining to the application as well as to provide technical support.


Friendly staff are ready to answer questions pertaining to the PGCare app.


“We urge business premises in Penang to register with the PGCare app. We also encourage the people to use the app.


“As of noon today (May 23), a total of 9,877 business premises in Penang registered their premises with the PGCare app.


“PGCare recorded 246,183 registered users. It has also recorded 503,069 check-ins since the launch of the app,” Chow said during his visit to the PGCare helpdesk office in Penang Digital Library Phase Two in Jalan Masjid Negeri today.


Chow (left) and his team visit the Penang Digital Library Phase Two.


The PGCare app is a public private partnership project between the Penang government through the Penang Chief Minister Corporation (CMI) and Madison Technologies. The project is supported by Maxis Malaysia.


“I would like to thank Madison Technologies chief executive officer and co-founder S. Praburaajan for developing this contact tracer app as a corporate social responsibility (CSR) effort. The entire cost of RM89,282 was borne by him.


“We would also like to thank Maxis Malaysia for supporting the implementation of PGCare by providing telecommunications services,” he said.


Chow checks in at Penang Digital Library Phase Two using the PGCare app.


Chow also congratulated the State Secretary, CMI and the Penang Digital Library for making PGCare a success.


Chow, Jelutong MP R.S.N. Rayer, State Secretary Datuk Abdul Razak Jaafar, Deputy State Secretary (Development) Datuk Azhar Arshad, Penang Island City Council mayor Datuk Yew Tung Seang and CMI deputy general manager S. Bharathi attended a briefing to get the latest updates on the PGCare app.


(from left) Rayer taking a wefie with Chow, Bharathi, Abdul Razak and Azhar at Penang Digital Library Phase Two.


On a separate note, Intel and Xyreon Technology Sdn Bhd each presented a ‘self-service’ body temperature screening device to the Penang Digital Library. The two devices will each be placed at the Penang Digital Library and the Penang Digital Library Phase Two.


Chow trying out the ‘self-service’ body temperature screening device.


Chow and his team took part in the product demonstration, guided by Xyreon Technology managing director Raymond Chew. Also present was Intel’s account manager Tan Ing Chin.


The two companies donated the devices as their CSR effort to help the libraries screen the body temperature of visitors when they open.


The two libraries are still temporarily closed.


Story by Christopher Tan
Pix by Alissala Thian
Video by Alvie Cheng