Leading with empathy: An approach to effective governance and holistic development

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BEING nice does not mean compromising on important issues and neglecting responsibilities.

 

Caretaker Chief Minister Chow Kon Yeow, who has often been dubbed ‘Mr Nice Guy’, said he appreciated the people’s perception of him.

 

“When I go to the ground and meet the community, some people told me to my face about their perception of me.

 

“I appreciate their perception. I am sure that being nice can create a positive and conducive environment for communication and collaboration.

 

“Being respectful, approachable, and empathetic towards the needs of others enables me to engage people more effectively. Being nice doesn’t mean I am compromising on important issues and neglecting my responsibilities.

 

“If I can get things done nicely, why should I do otherwise?” he answered New Straits Times in an interview recently.

 

Chow emphasised that being modest is not a sign of weakness.

 

“I was also from the ‘Opposition’ background. It is all about how you conduct yourself.

 

“How are you able to get people to work together with you through your leadership style?

 

“Regardless of whatever character you are, it is what you do that matters most.

 

“The test is the outcome. What is the outcome (of your action)? Do you get the outcome you desire?” Chow asked.

 

Chow speaking his mind during the interview with NST.

 

Chow added that, for him, it is important to send the message across when communicating with another party.

 

“I believe the people can see that I prioritise effectiveness and get things done properly.

 

“Whatever projects that we implement are according to the rules and regulations after thorough consideration.

 

“Meanwhile, the state administration knows that this Chief Minister is willing to listen and make the necessary decision,” he said.

 

Chow said while there are some parties which are trying to play up 3R (Race, Religion and Royalty) issues, Penangites are more concerned about the cost of living and traffic congestion matters.

 

“Our opinion polls suggest that the people are concerned about their bread and butter, traffic matters, and housing. Those are the top concerns in Penang, and what we are focusing on,” he said.

 

Chow said he would want to see a more ‘holistic’ Penang.

 

“We cannot stop the people from associating several iconic projects with the political leaders, such as the Komtar administrative tower, the Penang Bridge, and the emergence of the Penang Free Industrial Zones with Tun Dr Lim Chong Eu.

 

“Even though there are no more ‘landmark’ projects after that, it does not mean that the subsequent chief ministers after Tun Dr Lim did not contribute to the overall development of Penang.

 

“Statistics have shown that Penang has been the highest manufacturing foreign direct investment (FDI) recipient in Malaysia. The state remains Malaysia’s top exporter, and Penang recorded the highest gross domestic product (GDP) growth among all states last year.

 

“I want to see Penang experience a more balanced development and the people enjoy the fruits of development.

 

“That is why we also encourage the spirit of loving the state, call to contribute expertise and talent, and promote a harmonious society,” Chow added.

 

 

 

Story by Christopher Tan

Pix by Noor Siti Nabilah Noorazis